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Patients
Obtaining copies of your medical records is easy and convenient. You can make your request in several different ways. You may request your medical records by:
• Visiting the Patient Portal at Royal Kiosks™ Patient Portal
Here you can access your patient portal or request an account.
• Downloading the authorization form and faxing it to 720-874-4433, or emailing it to Medical.Records@riaco.com
The authorization form needs to be completely filled out before medical records can be released. Please note, incomplete forms cannot be processed. After your request is received, the turnaround time is typically 5-7 business days. If this is an urgent request due to continuity of care, please call us directly at 720-493-3445.
Please be advised, images can be accessed through the patient portal but CANNOT be emailed.
Providers / Facility
If you are a provider or referring physician office, Please visit the RoyalMD® Provider Dashboard
Download the authorization form and fax it back to 720-874-4433, or email it to Medical.Records@riaco.com
Request Submission for Third Party Requesters
If you are an attorney, insurance company, or any other entity requesting records from our facility, please click on the link below to upload your request along with the patient’s authorization.
Contact Us
Phone Number: 720-493-3445 (for status updates or questions)Fax Number for Attorneys and Third-Party Requestors: 866-384-2992Fax Number for Patients or Providers: 720-874-4433
Frequently Asked Questions
When will my online medical record request be ready?
Your records will be ready in 5-7 business days from the receipt of your electronic request.
How do I pay for my records and/or radiology images?
To pay for your imaging online click our online bill pay link »